Frequently Asked Questions
How much does the Med Case cost?
The total amount we will charge your card is $300 and in includes a 30day supply of the medications, the emergency manual, the med case bag and the shipping cost.
Do you accept Insurance?
We do not accept any type of Health Insurance.
We accept all major credit cards including Visa, Master card, American Express and Discover.
How much does a consult cost?
There is no additional fee for your consultation, it is all included in the cost of your Med Case. Our physician will determine if your order for the Med Case is appropriate and may reach out to you to ask some clarifying questions if needed.
What is your return policy?
We have a no return policy, once your medications has been processed and shipped, we will not take any returns.
Can I order over the phone?
Orders can only be placed via our website; we do not take orders over the phone. You can place your number by clicking here.
How can I contact a Physician?
You can email us at Care@medsincase.com to be in contact with one of our board-certified physicians.
What is the reason I need to submit a copy of my photo ID?
We are required to comply with telemedicine laws.
Our physicians must verify their patient’s identity via a government-issued photo ID.
Why can I only order one kit?
Our policy is to allow only one 30-day supply of medications per person per year. This policy was put in place to safeguard and prevent misuse of antibiotics.
Why is it required that I have a Physical within the past 2 years in order to qualify for a MedCase?
Our Doctors require all patients to undergo a physical checkup within the past two years as one of our qualifying conditions to purchase a med case. This measure was put in place to help ensure that they don’t have any undiagnosed conditions for which taking certain types of medications can be harmful.
What if I am allergic to an antibiotic that comes inside the MedCase?
Our doctors are extremely cautious when prescribing medications and processing orders. If an elegy to a medication is indicated our Doctor will either substitute the medication with a different medication or not approve the order at all. You Must notate any allergies in your order form. We do not make substitutions once the order is placed.
Can I share my kit with a friend or family member?
Medications are prescribed to the patient who filled out the order form and health questions. The doctor prescribes the medications only after a detailed review of the order form and health screening with consideration to any medical conditions and medication allergies. These antibiotics should be treated like any other doctors prescribed medication and should be used by the person it was prescribed to as intended and under a doctor's guidance.
Should I expect a call from a physician?
The physician has no need to contact you unless it is necessary for further clarification of health conditions. In general, if there no allergies have been indicated on the order form, and no medicine contraindications, or major health issues the physician will have enough information to approve and process your order. If you don’t hear from a physician, this means that the physician had no questions for you and agreed to approve and process your order.
Can I return my order?
We have a no return policy, once your medications has been processed and shipped, we will not take any returns. If you feel that a mistake has been made with your order, please email us at Support@medsincase.com
Am I required to have a primary care doctor in order to place my order?
We require that you have been seen by your Doctor for a general exam within the past 2 years. This will help prevent any undiagnosed conditions and allow for our physician to safely prescribe the MedCase to you.
How can I cancel my order?
We have a no cancelation policy; we do not allow any cancelations once an order is placed. You will be charged the full amount for the order and the order will be processed and shipped.
How do you ship my order?
Orders are shipped directly from our partnering pharmacy via UPS, FedEx, or USPS. You will receive tracking details via Email once your order is shipped.
It's been 5 days and I still did not receive my tracking number
Please email us directly and we will investigate and send you your tracking number. You can email us at Orders@MedsInCase.com
Will I receive my emergency medical guidebook and bag together with the medications in one single shipment?
You may receive the medications in a single shipment followed by a second shipment with the guidebook and the bag. This is a result of supply chain issues. However, we will make sure to email you a PDF version of our emergency guidebook as well.
To what countries do you ship to?
We only ship within the USA at this time.
What health conditions or infections are treated by these medications?
All antibiotics taken to treat infections should be specifically prescribed for the individual taking them and for the associated infection. Be sure to speak with a Doctor before taking any medications.
Some Examples of infections treated by the antibiotics in the Med Case are:
Sinusitis
Strep pharyngitis
Pneumonia
Urinary tract infection
Wounds and Infections
Tooth infection
Cellulitis
Tularemia
Lyme disease
Anthrax inhalational exposure
Plague
Otitis Media
Traveler’s diarrhea
Animal bites
Human bites
Cat scratch disease
Pertussis
Chlamydia
Cholera
Intra-abdominal infections
Prostatitis
Malaria
Rocky Mountain Spotted Fever
Bacterial vaginosis
Amebiasis
Clostridiodes
Clostridium tetani
Giardia
And More….
Sinusitis
Strep pharyngitis
Pneumonia
Urinary tract infection
Wounds and Infections
Tooth infection
Cellulitis
Tularemia
Lyme disease
Anthrax inhalational exposure
Plague
Otitis Media
Traveler’s diarrhea
Animal bites
Human bites
Cat scratch disease
Pertussis
Chlamydia
Cholera
Intra-abdominal infections
Prostatitis
Malaria
Rocky Mountain Spotted Fever
Bacterial vaginosis
Amebiasis
Clostridiodes
Clostridium tetani
Giardia
And More….
When do these medications expire?
Pharmacies are required by the FDA to put an expiration date of 1 year on prescription medications. Many antibiotics will display an expiration date of 2 to 3 years from the date of manufacture.
The best way to maximize and preserve your medications are by storing them in air-tight containers in a cool, dry environment.
Under proper storage conditions expiration dates can be extended for an additional 5 years.
Studies have shown 90% retained potency after as many as 20 years.
Are these medications safe to use?
All medications and antibiotics have its risks and potential side effects, we selected these medications for its effectiveness, shelf life and patient safety.
Medications should only be taken for its intended use and under the care of of a licensed physician when possible.
Can I choose the medications I wish to order?
We do not offer the option to choose medication types or the option for partial orders. All orders include a predetermined set of 5 antibiotics that have been carefully selected by our medical directors.
Are these antibiotics the same quality as any pharmacy medication?
Yes. All our antibiotics are filled and shipped by our partnering licensed pharmacies and are the same antibiotics as you would receive from your local pharmacy or Hospital.
Why do you ask on the order form what medications I take?
We only ask for a list of your current daily medications to identify if there are any contraindications( drug to drug interactions) with your current medications and the antibiotics we are sending you.
Are these medications safe for pregnancy?
These medications are typically safe for pregnancy; however, we advise against taking any medications without communicating with your primary care physician prior to taking any medication.
Do I need to order the entire kit, or can I order just one of the 5 medications?
We only allow the order of the complete kit of the 5-emergency antibiotics.
Can I get a prescription for other medications as well?
At this time we are only offering the set of medications identified for the MedCase.
Who are the healthcare professionals on the Meds In Case team?
Our team comprises of board-certified physicians who ensure that you have safe access to life saving medications. To view a list of our Doctors, click here.
Is it legal for a Doctor to prescribe medications for emergency use purposes?
Yes, it is legal, It is common practice among doctors to prescribe antibiotics for future use in the event of travel or emergency.
How can reach MedsInCase by phone?
You can reach us at by submitting a request by clicking contact us and we will get right back to you either by email or by phone.